Terms and conditions 2018-19

EDUCATION AND SKILLS FUNDING AGENCY FUNDING AND PROOF OF ELIGIBILITY
(RESIDENCY CRITERIA)
The majority of our courses benefit from funding from the Education and Skills Funding Agency (ESFA). The ESFA requires the College to provide evidence of student identity and eligibility. For a student to be eligible for ESFA funding, they must have a legal right to be resident in the United Kingdom/EU/EEA for a period of time prior to the start of the course. For further guidance on residency criteria, please refer to the BAEC Eligibility leaflet. This is available from all centres. We have listed the most common scenarios on this leaflet but if you cannot identify your own situation, we will be happy to discuss this with you.

The College will require you to provide your passport, birth certificate or home office papers to prove your eligibility. You will also be required to complete and sign an enrolment form to confirm eligibility. Anyone who, if required, fails to provide proof of their eligibility will be charged course fees at the rate of £9.42 per hour plus any other costs. Anyone who is not eligible for ESFA funding will also be required to pay tuition fees at the rate of £9.42 per hour plus any other costs.

By enrolling on an accredited course you are agreeing to undertake the qualification, registered with the awarding body and entered for the relevant examination/assessment. All students MUST take the examination/assessment. If you do not, you will be charged tuition fees at the rate of £9.42 per hour plus any incurred examination costs.

Fees and what to pay
Most of our courses are subsidised by a funding grant from the ESFA and therefore, even if you pay for your course, you are benefiting from Government funding. Some courses are free to all students regardless of benefit status – for example English and maths and some outreach provision for targeted groups. On some courses, there is a discount available if you are in receipt of certain benefits – this varies from a 20% reduction for non-accredited personal development courses, to full fee remission for some accredited qualification courses. You may be asked to provide proof of receipt of benefit in order to qualify for the reduction. You will be asked to sign an enrolment form confirming your status. If you are unable to pay your fees on a qualification course and are not in receipt of any benefits, you may be able to apply to receive financial assistance through the Learner Support Fund, please see the Policies page of the website for more information.

REFUNDS POLICY
Cooling off period
If you enrol on a course and pay for it, you are entitled to fourteen working days during which you may cancel your course enrolment. If you do reconsider your enrolment during this time, you will receive a refund of the money paid for the course(s). If, however the course starts within the fourteen day cooling off period your payment for the course indicates that you wish to undertake the course. Therefore, your right to cancel is lost if you choose to withdraw, unless this is due to a course being proved to have been mis-sold by the College or to a service failure. For cancellations after the fourteen day cooling off period If you cancel your enrolment after the fourteen day cooling off period, you will not be entitled to a refund unless this is due to service failure.

Request for refunds relating to service failure
Should you request a refund based on a complaint about the quality of service provided by the College, your complaint will be dealt with from the time that your complaint is received by the College Customer Care Team. Please ensure that any complaints are made as soon as possible, in order that we can work together to ensure an appropriate way forward. Your complaint may be either in writing, by telephone or in person to a member of the Customer Care Team. The date of receipt of your claim will be the date from which your complaint is considered to have started. If we substantiate your claim, you will receive a proportional refund of the fees paid. If we do not substantiate your claim, you will not be entitled to a refund. Should you wish to challenge the outcome of such a decision, the appeal process is detailed in the Customer Care Policy, details of which are below.

Request for refunds relating to medical problems and general absence
There is no automatic right to a refund, for example as a result of ill health, a change in your employment circumstances or moving home. In cases such as bereavement of a close relative or the demise of the student enrolled, applications for refunds will be considered on an individual basis. Please note there is usually a minimum £10 administration charge per course for changes to course enrolments.

Re-Scheduled Classes
The College may occasionally have to re-schedule a class due to unforeseen circumstances. Arrangements will be made to suit the majority of the class and availability of the tutor and suitable accommodation. We regret that if the new arrangement is not convenient to an individual student no refund for the missed session will be due. In circumstances where classes are cancelled for reasons outside the control of the College (e.g. very bad weather conditions) then every attempt will be made to make up any lost sessions. However, where this is not possible refunds will not be payable but students will be credited to the value of the lost sessions. No liability can be accepted for expenses incurred in, or in connection with, attending a class which has been cancelled or altered at short notice.

Our cancellation
If the College cancels your course and we are unable to provide a suitable alternative, you will be entitled to a full refund of your fees.

Contact details
Should you have any queries regarding the Refunds Policy, these should be addressed to the Head of Adult Learning.

Getting it right
We try to ensure the total accuracy of the information in all our publicity, but sometimes we get it wrong. Although we aim to deliver the programme of courses as advertised, changes might have to be made. Even with the most rigorous checking, there may be small differences in the fees for identical courses. The College reserves the right to cancel, combine or re-schedule courses or to make changes to course details advertised including cost, location, content and tutor. Please note that it is very important to attend the start of the course as further
information and advice normally takes place on the first session. Should you have any concerns about your course once it has started, please discuss these concerns with your tutor as soon as possible.

Bromley Adult Education College reserves the right to refuse admission or to refer students to more appropriate classes, on academic grounds if necessary.

Minors on BAEC premises
The College has a strict policy regarding minors on BAEC premises. Under no circumstances can minors be present in the classroom or left unaccompanied in the café or reception areas of the College whilst their parent/carer is attending a BAEC course.

Complaints
Copies of the College Customer Care Policy are available from the About Us section of the College website, on request from the College receptions or by writing to:
Bromley Adult Education College, Kentwood Centre, Kingsdale Road, Penge SE20
7PR or by email from enquiries@baec.ac.uk