Frequently Asked Questions

Centre opening

What is the best way to get in touch?

Both Kentwood and Poverest are open for personal enquiries, enrolments or to collect a certificate. Our office hours are 9am to 4pm Monday to Thursday and 9am to 3pm on Friday. We are also open in the evenings (Tuesday & Thursday at Kentwood, Monday and Wednesday at Poverest) 6.30pm to 8.15pm.

To check the status of your course, or let us know that you cannot attend a session, contact your tutor or phone us on 0208 659 7976.

You can email us at Emails are monitored daily and a member of the team will forward your enquiry to the relevant person.

Our locations 

What refreshment facilities are there at BAEC? 

There is a café at the Kentwood centre, which is open when classes take place including the evenings. You can take your drink to your classroom in a sealed container.

You are welcome to use the tables and chairs in the café or the outdoor courtyard area.

Please note that the café does not currently accept payment by card.

There are also vending machines available at Kentwood and Poverest. There is a social rest area at the Poverest centre with tables and chairs.


What are the Term Dates for 2023 / 2024?

Term dates for 2023/2024 

How do I enrol? 

You can enrol online by viewing our  list of courses or by calling us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest. 

When can I enrol?

While a lot of courses start in September, we continuously add new courses so it is worth checking our Latest Courses page at any time.

You can enrol online, on the phone or by coming to one of our centres (even if your course is at a different centre).

Will I need an interview/assessment for my course? How will this be done? Do you offer interviews/assessments over the phone/online?

Assessments and interviews take place for English, maths, GCSE, ESOL, Learners with Learning Difficulties & Disabilities (LLDD) and vocational qualification courses.  If you are interested in enrolling on one of these courses, you can register your interest here. Once you have applied for your course we will be in contact with details for your initial assessment and or interview. Some initial assessments for new course placements take place remotely. 

Where can I find information on latest courses?

Check our website and social media for the latest news and updates on new courses.

My course is full, what shall I do?

Please contact our staff so we can put you on a waiting list. We continue to create new courses throughout the year in response to demand.

Can I come to college to find out about courses / initial assessments / speak to my tutor  / collect my artwork?

Both Kentwood and Poverest are open for personal enquiries Monday to Friday during office opening times.  You can contact us by phone on 0208 659 7976  or 01689 822886. 

You can email us at . Emails are monitored daily and a member of the team will forward your enquiry to the relevant person.

If you need to speak to your tutor outside of class time, you will need to make an appointment.

How do I contact BAEC?

Email us at
Call us on 020 8659 7976.

Fees, credits and refunds 

What happens to my fee if I stop attending? 

Our Terms and Conditions state the procedure for credits and refunds if you cannot attend or in case of temporary disruption to learning. You can find them here or  in the Policies section of our website.

I have a credit on my account - how do I use it to enrol?

If you have credit on your account, you will need to contact the centres to enrol.

Please email or call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest 

What will happen to my fee if my course does not go ahead? 

Out Terms and Conditions state the procedure for refunds in case of courses being cancelled or postponed.

I have a query about fees, who can I contact?

Please email or call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest 

Is online learning cheaper?

No, the same fees apply. Although the method of delivery is different, you can expect the same quality of service with a qualified and experienced tutor, continuous support and assessment, online resources and/or help with digital skills and dedicated administration and management.  

Online Learning 

How to do I log into my BAEC student Google account?

Some of the courses taught at BAEC require the student to have a  student Google account. If your course tutor has told you that you have a student account, watch the following video for details on how to log in.

VIDEO - How to log into your BAEC student account

Can I study online?

Some courses are delivered online - course titles are prefixed by the letter R. You can enrol on these courses in the same way as face-to-face courses. You will need a reliable internet connection, an email address and a computer with microphone/camera. 

A few courses are delivered in a 'blended' format, where we combine some classroom activities with online learning. You will need to contact BAEC to enrol on those courses and you will discuss the requirements for blended learning during the enrolment process.

We endeavour to deliver on site or online as stated in the course description. However, there may be occasions when we need to change the format of some sessions at short notice - for example, if a tutor is unable to come to the centre and the alternative would be to cancel a session.

I have lost/have not received instructions to join online meetings. What can I do?

Your tutor will send you instructions on how to join remote meetings by email. To do this, he/she will use the email address shown on the course's online register. It is very important that BAEC has accurate information, if you change your contact details during the academic year, please let use immediately.

Tutors are asked to copy our administration staff in any invitation to remote meetings, so you can check with or ring 0208 659 7976 to check your meeting details. Please note that there may be instances when the information is not available and we cannot guarantee that centre staff will be able to answer your query.

What support is available if I have difficulties joining in? 

You can find information on how to join remote meetings in the Guidance for Online Learning section of this website.

If you continue to experience difficulties, you can book a one to one training session with a Digital Champion. Please email or ring 0208 659 7976 to request this.

If your need is urgent, for example difficulties logging in when your class is starting, please ring 0208 659 7976 so we can pass a message on to the tutor. While we cannot always guarantee that your message will be seen immediately, we will endeavour to ensure that you receive support as soon as possible.

Safety / Hygiene 

What does BAEC do to guarantee my safety?

BAEC operates a strict Health and Safety Policy. You can see the H&S Policy 2023-24 here 

Our Risk Assessments are regularly updated. 

We regularly consult our learners to ensure that they have a say on appropriate precautions for their course. You may be asked to confirm your agreement to agreed class rules.

Regular cleaning 

Cleaning is usually undertaken by site staff at the start and end of each day. Cleaning  in high traffic areas e.g. toilets, corridors etc. may be undertaken during the day if necessary - we ask for your cooperation in reporting spills, etc. to the Centre reception so we can act as soon as possible.

How do I find more information about specific measures relating to my subject?

More information on health and safety measures can be found by clicking on the relevant subject on the left-hand menu on our Home page. If you wish to discuss these in more detail, please email and ask to be put in touch with a Curriculum Development Manager.