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General information and enrolment advice information
You can expect friendly, courteous and efficient service. You can email us at firstname.lastname@example.org or call us on 0208 659 7976 (Kentwood centre) or 10689 822886 (Poverest centre). Telephones are answered within 30 seconds on most occasions and every effort is made to answer queries or refer them onto the appropriate department. You will receive general advice on the suitability of courses and an competent processing of enrolments and refunds.
In order to provide you with the important information about your course, your first lesson will include an induction. This will cover the essential information about your course, as well as key information about BAEC and the centre, additional learning support, emergency procedures and other BAEC policies.
Students with disabilities
Before you enrol, please email enquiries to discuss your support needs. If you are a carer or advocate for a student, you are welcome to speak on their behalf on any issues that may arise.
If you require wheelchair access to any of the centres, please mention this when enrolling, so we can make any necessary arrangements.
If you are having difficulty with the associated costs of studying at BAEC, please contact our support team using one of the methods outlined above.
Supporting learning with technology
BAEC has improved learning facilities in class and support for students outside the classroom. We offer:
- State of the art interactive whiteboards in most classrooms in the main centres
- Interactive whiteboards with internet connection in all classrooms
- Computers with free access in DDI, and by arrangement for other students
- Free wifi at the Kentwood and Poverest centres
A limited amount of devices available on loan to help vulnerable and digitally excluded learners access the internet for online learning
- Google Classroom and Google Suite for Education
- Digital training and ongoing support with our Digital Champions
Supporting learning with specialist equipment
English, Maths and English for Speakers of other Languages (ESOL)
Free classes are available subject to eligibility. All students will take an examination. To find out more contact Pat Johnson for further information.
Essential Digital Skills
A wide range of accredited and non-accredited, short and longer programmes. All courses are free.
BAEC aims to offer value for money. You can expect tutors who:
- Are carefully recruited
- Are qualified to an appropriate level
- Have been through an induction programme
- Receive ongoing support
- Offer you a high standard of tuition and associated support
Health and Safety
Getting it right
We have tried to ensure the accuracy of the information on this website, but sometimes we get it wrong. Although we will try to deliver the programme as advertised, changes might have to be made. Even with rigorous checking, there may be small differences in the fees and descriptions for identical courses. You can find out more in our Terms and Conditions.