Frequently Asked Questions

Centre opening

  • Are the Kentwood and Poverest centres open from the 5th November 2020 (second lockdown in England)?

Both Kentwood and Poverest are open.  The latest guidance from government can be found on

A great deal of work has been, and continues to be, undertaken by providers to ensure the learning environment is COVID-safe. We would expect face to face teaching to continue under the new restrictions where providers are able to do so in a COVID-secure way.

BAEC has safe procedures in place to ensure the safety of students and staff.

  • Can I study online in 2020 / 2021?

Some courses are delivered online - course titles are prefixed by the letter R. You can enrol on these courses in the same way as face-to-face courses. You will need a reliable internet connection, an email address and a computer with microphone/camera. 

From 5th November 2020, for the duration of the second lockdown, some courses will be delivered online - this will be decided on a course-by-course basis, with the agreement of the majority of students and the tutor, if there are specific requirements for doing so (such as a majority of students in vulnerable groups). Your tutor will provide more information.

A few courses are delivered in a 'blended' format, where we combine some classroom activities with online learning. You will need to contact BAEC to enrol on those courses and you will discuss the requirements for blended learning during the enrolment process.

We welcome feedback from our learners on what courses could continue online.  You can let us know what you think by completing this Student Feedback FormThis form can be filled in, even if you haven’t studied with us before.

Safety / Hygiene 

  • What safety precautions is  the college taking?

Our buildings and procedures are COVID-19 secure. Our Risk Assessments have been updated to reflect the latest government guidance. 

We regularly consult our learners to ensure that they have a say on appropriate precautions for their course. You may be asked to confirm your agreement to agreed class rules.

  • Face Coverings 

The government latest guidance for education settings, issued 4th November 2020, states

We have previously advised that face coverings should be worn as an additional risk mitigation measure by students, staff and visitors, where social distancing is difficult to maintain outside of teaching situations, such as in corridors and communal areas. Additionally, for the period of the national restrictions, we advise that face coverings should be used in all HE learning environments, providing the use of face covering does not impact teaching and learning. Some individuals are exempt from wearing face coverings, and we expect staff and students to be sensitive to those needs.

You are required to wear a face covering in communal areas (corridors, café, toilets) and when moving around in your classroom, if you come near other learners.  This is for your protection, and to ensure the safety of other learners and staff members. Our tutors have been issued with visors. Please do not be offended if a member of staff challenges you, if you are not wearing a face covering or if it does not cover your mouth and nose. Some learners are exempt from wearing a face covering, and we are grateful if they can wear their badge or present their certificate on request.

  • Regular cleaning 

Cleaning in classrooms is undertaken by site staff at the start and end of each day, and in between classes . If you attend more than one class during the day in the same room, you may need to vacate the room for a short while, so that cleaning can be completed between the morning and afternoon sessions. There is also increased cleaning throughout the day in high traffic areas e.g. toilets, corridors etc.

  •  What about social distancing?

Screens are in place at our receptions.  A queuing system is in place at the counter, you may be asked to wait outside the building or in a waiting area if the queue is very big.

We have lowered the maximum number of students in each class and placed furniture so that social distancing is facilitated

In practical classes, tutors adapt their teaching to demonstrate and support individuals without close contact.

Contact in corridors and common parts of the building are minimised.  There is a one way system to enter and leave premises at both centres and to access the first floor at the Kentwood centre.

Classes start and end times are staggered to reduce the number of people in corridors at the same time. We ask that you do not arrive for your class before the agreed time so that clusters of students do not wait outside classroom doors.

  • How do I find more information about specific measures relating to my subject?

More information on health and safety measures in autumn 2020 can be found by clicking on the relevant subject on the left-hand menu on our Home page. If you wish to discuss these in more detail, please email and ask to be put in touch with a curriculum leader.

  • Is the cafe at the Kentwood Centre open during November? 

Yes, the cafe is open and there is a reduced number of chairs/tables for your convenience.

Please note that the cafe does not currently accept payment by card.

There are also vending machines available at Kentwood and Poverest. These are regularly cleaned throughout the day.


  • What are the Term Dates for 2020 / 2021?

You can find the term dates in the left hand menu.

  • How do I enrol? 

You can enrol online by clicking here to view our  list of courses or by calling us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest.

  • Will I need an interview/assessment for my course? How will this be done? Will you offer interviews/assessments over the phone/online?

Assessments and interviews take place for English, maths, GCSE, ESOL, Learners with Learning Difficulties & Disabilities (LLDD) and vocational qualification courses.  If you are interested in enrolling on one of these courses, you can register your interest here. Once you have applied for your course we will be in contact with details for your initial assessment and or interview.

  • Where can I find information on latest courses?

Check our website and social media for the latest news and updates on new courses.

  • My course is full, what shall I do?

Please contact our staff so we can put you on a waiting list. We are aware that some courses reached the maximum permitted under our new social distancing measures quickly and that not all returning students have been able to secure a place. We continue to create new courses throughout the year in response to demand.

  • Can I come to college to find out about courses / initial assessments / speak to my tutor  / collect my artwork?

Our office is open for general enquiries, and to enrol in person

Monday to Thursday 9am to 4.30pm and 9am to 3.30pm on Fridays (both Kentwood and Poverest)

 Monday to Thursday 6.45pm to 8.15pm at the Kentwood centre and 6.45pm to 8.15pm  Monday and Wednesday at the Poverest centre.

Some initial assessments take place remotely. If you need to come to the centres, we will contact you to make an appointment.

If you need to speak to your tutor outside of class time, you will need to make an appointment.

  • How do I contact the college?

Email us at
Call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest 

Fees, credits and refunds 

  • I am worried about coming to class during the lockdown. What happens to my fee if I stop attending during the lockdown? 

Our Terms and Conditions state the procedure for credits and refunds in case of temporary disruption to learning.

BAEC centres remain open and face to face sessions will be delivered in November, as planned. Existing courses will only move to remote or online delivery with the agreement of the majority of learners in the group.

If an individual student is unable to attend during November due to personal circumstances, they should contact the Customer care manager as soon as possible. Please email or call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest.

  • I have a credit on my account - how do I use it to enrol?

If you have credit on your account, you will need to contact the centres to enrol.

Please email or call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest 

  • What will happen to my fee if my course does not go ahead? 

 You can enrol at any time with the confidence that, should government guidance prevent courses from taking place, you are assured of a full refund.

  • I have a query about fees, who can I contact?

Please email or call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest 

  • Is online learning cheaper?

No, the same fees apply. In these difficult times, continued support in fees payment ensures tutors’ employment and the continuation of adult education service.