Frequently Asked Questions


  • What are the Term Dates for 2020 / 2021?

You can find the term dates in the left hand menu.

  • Are the Kentwood and Poverest centres open in 2020 / 2021?

We are working hard to welcome you back in Kentwood and Poverest from September 2020.

  • Can I study online in 2020 / 2021?

We are working on our online offer and a blended offer, where we combine some classroom activities with online learning. We need feedback from our learners on what courses could continue online.  You can let us know what you think by completing this Student Feedback FormThis form can be filled in, even if you haven’t studied with us before.

  • When can I start enrolling for September 2020?

Online enrolments are now open. You can also enrol on the phone. We follow the latest government guidelines so the centres may not be open for face-to-face enrolments in July, we will open again as soon as it is safe to do so.

  • How do I enrol? 

You can enrol online by clicking here to view our  list of courses or by calling us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest, Monday  - Tuesday and Thursday - Friday 10 a.m. to 3 p.m. Telephones are not manned on Wednesdays, to allow for cleaning of premises. 

  • Will I need an interview/assessment for my course? How will this be done? Will you offer interviews/assessments over the phone/online?

Assessments and interviews will continue to take place for English, maths, GCSE, ESOL, Learners with Learning Difficulties & Disabilities (LLDD) and vocational qualification courses.  If you are interested in enrolling on one of these courses, you can register your interest here. Once you have applied for your course we will be in contact with details for your initial assessment and or interview.

  • My course is full, what shall I do?

Please contact our staff so we can put you on a waiting list. We are aware that some courses have already reached the maximum permitted under our new social distancing measures and that not all returning students have been able to secure a place. We continue to plan throughout the summer in order to create new courses in response to demand.

Centre opening

  • How will I know when the centres reopen?

Check our website and social media for the latest news and updates on opening days and times.

  • Can I come to college to find out about courses / initial assessments / speak to my tutor  / collect my artwork?

Not yet. The centres will remain closed to the public until government guidelines allow us to ease restrictions. We will post regular updates of future opening days and times on our website and social media.

  • How do I contact the college?

Our LIVE CHAT is open on our website Monday to Friday 10 a.m. to 3 p.m.
Email us at
Call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest Monday - Tuesday and Thursday - Friday

Safety / Hygiene 

  • What safety precautions is  the college taking?

We are working with our site managers, caretakers and cleaners to adapt the building and classrooms to social distance measures and high hygiene standards.

  • Regular cleaning 

Cleaning in classrooms will be undertaken by site staff at the start and end of each day, and in between classes . There will be increased cleaning throughout the day in high traffic areas e.g. toilets, corridors etc.

  •  What about social distancing?

We are installing screens at our receptions. 

We are lowering the maximum number of students in each class and placing furniture so that social distancing is facilitated

In practical classes, tutors will adapt their teaching to demonstrate and support individuals without close contact.

We will ensure that contact in corridors and common parts of the building are minimised. 

Classes start and end times will be staggered to reduce the number of people in corridors at the same time. We ask that you do not arrive for your class before the agreed time so that clusters of students do not wait outside classroom doors.

  • How do I find more information about specific measures relating to my subject?

More information on health and safety measures in autumn 2020 can be found by clicking on the relevant subject on the left-hand menu on our Home page. If you wish to discuss these in more detail, please email and ask to be put in touch with a curriculum leader.

  • Will the cafe at the Kentwood Centre be open? 

Keep an eye out on our website and social media for cafe opening details.


Fees, credits and refunds 

  • I have a credit on my account - how do I use it to enrol?

If you have credit on your account, you will need to contact the centres to enrol.

Please use our chat facility on our website, email

or call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest Monday - Tuesday and Thursday - Friday 10 a.m. to 3 p.m. 

  • What will happen to my fee if my course does not go ahead? 

 You can enrol at any time with the confidence that, should government guidance prevent courses from taking place, you are assured of a full refund.

  • I have a query about fees, who can I contact?

Please use our chat facility on our website, email

Call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest Monday - Tuesday and Thursday - Friday 10 a.m. to 3 p.m. 

  • Is online learning cheaper?

No, the same fees apply. In these difficult times, continued support in fees payment ensures tutors’ employment and the continuation of adult education service.