Frequently Asked Questions

Centre opening

  • Are the Kentwood and Poverest centres open ?

Both Kentwood and Poverest are open and classes resume on site from 19th April 2021. Some classes continue online.  Your tutor will be in touch to confirm the format of your course. You can also contact us by phone on 20208 659 7976 between 10 am and 2 pm, Monday to Friday. 

You can email us at . Emails are monitored daily and a member of the team will forward your enquiry to the relevant person.

Online Learning 

  • Can I study online in 2020 / 2021?

Some courses are delivered online - course titles are prefixed by the letter R. You can enrol on these courses in the same way as face-to-face courses. You will need a reliable internet connection, an email address and a computer with microphone/camera. 

A few courses are delivered in a 'blended' format, where we combine some classroom activities with online learning. You will need to contact BAEC to enrol on those courses and you will discuss the requirements for blended learning during the enrolment process.

We welcome feedback from our learners on what courses could continue online.  You can let us know what you think by completing this Student Feedback FormThis form can be filled in, even if you haven’t studied with us before.

I have lost/have not received instructions to join online meetings. What can I do?

Your tutor will send you instructions on how to join remote meetings by email. To do this, he/she will use the email address shown on the course's online register. It is very important that BAEC has accurate information, if you change your contact details during the academic year, please let use immediately.

Tutors are asked to copy our administration staff in any invitation to remote meetings, so you can check with or ring 0208 659 7976 to check your meeting details. Please note that there may be instances when the information is not available and we cannot guarantee that centre staff will be able to answer your query.

What support is available if I have difficulties joining in? 

You can find information on how to join remote meetings in the Guidance for Online Learning section of this website.

If you continue to experience difficulties, you can book a one to one training session with a Digital Champion. Please email or ring 0208 659 7976 to request this.

If your need is urgent, for example difficulties logging in when your class is starting, please ring 0208 659 7976 so we can pass a message on to the tutor. While we cannot always guarantee that your message will be seen immediately, we will endeavour to ensure that you receive support as soon as possible.

Safety / Hygiene 

  • What safety precautions is  the college taking?

Our buildings and procedures are COVID-19 secure. Our Risk Assessments have been updated to reflect the latest government guidance. 

We regularly consult our learners to ensure that they have a say on appropriate precautions for their course. You may be asked to confirm your agreement to agreed class rules.

  • Are students required to take a test to attend classes?

We are an Adult Education institution, so government guidance is different from the advice for schools. Our learners are not subject to mandatory testing, but you have the possibility of taking a test if you wish.

The Kentwood centre is hosting a Rapid Lateral Flow test centre, open from Monday to Friday between 12.20 and 19.30. You will need to book an appointment by following this link 

You can also test yourself at home. From 19th April, you will be able to collect a box of seven home testing kits from the Reception desk at both the Kentwood and Poverest Centres.
More information and Register your Results.

  • Face Coverings 

The government latest guidance for education settings, issued 7th April 2021, states

In secondary schools and FE providers, we recommend that face coverings should be worn by staff and adults (including visitors) in situations where social distancing is not possible (for example, when moving around in corridors and communal areas).

You are required to wear a face covering in communal areas (corridors, café, toilets) and when moving around in your classroom, if you come near other learners.  This is for your protection, and to ensure the safety of other learners and staff members. Please do not be offended if a member of staff challenges you, if you are not wearing a face covering or if it does not cover your mouth and nose. Some learners are exempt from wearing a face covering, and we are grateful if they can wear their badge or present their certificate on request.

In the classroom, rules are agreed democratically with each group. Learners may decide to wear their mask at all times, or when they move around the classroom but not when seated at their desk. Rules are reviewed regularly and you should not hesitate to speak to your tutor if you would like more information.

  • Regular cleaning 

Cleaning in classrooms is undertaken by site staff at the start and end of each day, and in between classes . If you attend more than one class during the day in the same room, you may need to vacate the room for a short while, so that cleaning can be completed between the morning and afternoon sessions. There is also increased cleaning throughout the day in high traffic areas e.g. toilets, corridors etc.

  •  What about social distancing?

Screens are in place at our receptions.  A queuing system is in place at the counter, you may be asked to wait outside the building or in a waiting area if the queue is very big.

We have lowered the maximum number of students in each class and placed furniture so that social distancing is facilitated

In practical classes, tutors adapt their teaching to demonstrate and support individuals without close contact.

Contact in corridors and common parts of the building are minimised.  There is a one way system to enter and leave premises at both centres and to access the first floor at the Kentwood centre.

Classes start and end times are staggered to reduce the number of people in corridors at the same time. We ask that you do not arrive for your class before the agreed time so that clusters of students do not wait outside classroom doors.

  • How do I find more information about specific measures relating to my subject?

More information on health and safety measures can be found by clicking on the relevant subject on the left-hand menu on our Home page. If you wish to discuss these in more detail, please email and ask to be put in touch with a curriculum leader.

  • Is the cafe at the Kentwood Centre open? 

Yes, the cafe is open for take away only until 17th May 2021. You can take your drink to your classroom in a sealed container.

You will be able to sit in a group of up to six people in the outdoor courtyard area. There is a small number of chairs/tables for your convenience. You should respect social distancing and wear your face covering when re-entering the covered areas.

Please note that the cafe does not currently accept payment by card.

There are also vending machines available at Kentwood and Poverest. These are regularly cleaned throughout the day.


  • What are the Term Dates for 2020 / 2021?

You can find the term dates in the left hand menu.

  • How do I enrol? 

You can enrol online by clicking here to view our  list of courses or by calling us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest.

  • Will I need an interview/assessment for my course? How will this be done? Will you offer interviews/assessments over the phone/online?

Assessments and interviews take place for English, maths, GCSE, ESOL, Learners with Learning Difficulties & Disabilities (LLDD) and vocational qualification courses.  If you are interested in enrolling on one of these courses, you can register your interest here. Once you have applied for your course we will be in contact with details for your initial assessment and or interview.

  • Where can I find information on latest courses?

Check our website and social media for the latest news and updates on new courses.

  • My course is full, what shall I do?

Please contact our staff so we can put you on a waiting list. We are aware that some courses reached the maximum permitted under our new social distancing measures quickly and that not all returning students have been able to secure a place. We continue to create new courses throughout the year in response to demand.

  • Can I come to college to find out about courses / initial assessments / speak to my tutor  / collect my artwork?

Both Kentwood and Poverest are open for personal enquiries Monday to Friday 10 am to 2 pm.  You can contact us by phone on 20208 659 7976 between 10 am and 2 pm, Monday to Friday. 

You can email us at . Emails are monitored daily and a member of the team will forward your enquiry to the relevant person.

Initial assessments for new course placements take place remotely. If you register your interest using this form we will contact you to make an appointment.

If you need to speak to your tutor outside of class time, you will need to make an appointment.

  • How do I contact the college?

Email us at
Call us on 020 8659 7976 for Kentwood Monday to Friday, 10 am to 2 pm.

Fees, credits and refunds 

  • I am worried about coming to class during the pandemic. What happens to my fee if I stop attending? 

Our Terms and Conditions state the procedure for credits and refunds in case of temporary disruption to learning.

BAEC centres remain open and face to face sessions are delivered as planned unless government guidance changes. In case of local or national lockdown, existing courses will move to remote or online delivery with the agreement of the majority of learners in the group.

If an individual student is unable to attend due to personal circumstances, they should contact the Customer care manager as soon as possible. Please email or call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest.

  • I have a credit on my account - how do I use it to enrol?

If you have credit on your account, you will need to contact the centres to enrol.

Please email or call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest 

  • What will happen to my fee if my course does not go ahead? 

Out Terms and Conditions state the procedure for refunds in case of courses being cancelled or postponed.

  • I have a query about fees, who can I contact?

Please email or call us on 020 8659 7976 for Kentwood and 01689 822886 for Poverest 

  • Is online learning cheaper?

No, the same fees apply. In these difficult times, continued support in fees payment ensures tutors’ employment and the continuation of adult education service.